Shipping policy
At Atelier Lumin, we offer free worldwide shipping on every order. Each artwork is made to order through our trusted global fulfilment network, and produced as close to its delivery destination as possible. This keeps delivery distances short, reduces the chance of customs delays and gets your artwork to you sooner.
Production and delivery times
Production usually takes 2–5 business days. Delivery times then depend on your location and the type of artwork. The estimates below are a guide rather than guaranteed delivery dates.
| Product type | UK | Europe | North America | Australia/New Zealand | Rest of world |
|---|---|---|---|---|---|
| Unframed fine art prints | 2–4 business days | 3–6 business days | 5–8 business days | 5–9 business days | 7–14 business days |
| Framed fine art prints | 3–6 business days | 4–7 business days | 6–10 business days | 6–10 business days | 8–14 business days |
| Canvas and framed canvas | 4–7 business days | 5–9 business days | 6–12 business days | 6–12 business days | 8–16 business days |
Remote areas, local postal delays, customs checks or seasonal demand may extend delivery times slightly.
Packaging
Every piece is carefully packed to protect it in transit. Read more about our standards and our print and framing details.
Tracking
You’ll receive a tracking number as soon as your order is dispatched. If your tracking hasn’t updated after a few days, or your order hasn’t arrived within the expected delivery window, email hello@atelierlumin.art and we’ll be happy to help.
Multiple items and split shipments
If you order several pieces, they may arrive in separate packages depending on the product type, size and production location. For example, a framed canvas and an unframed print may be made and shipped separately. You’ll receive tracking details for each shipment.
Customs, duties and import taxes
Most orders are made within your region, so customs fees are rare. Where customs duties, import taxes or local handling fees do apply, they are the responsibility of the buyer. If you’re unsure, check with your local customs authority before ordering.
Delivery address
Please double-check your delivery address before completing your order. We can’t take responsibility for delays, failed deliveries or losses caused by incorrect or incomplete address details. If you spot a mistake after ordering, contact us as soon as possible and we’ll do our best to correct it before production or dispatch begins.
Shipping restrictions
We’re currently unable to ship to Russia, Belarus, North Korea, Iran, Syria, Cuba, Sudan, Afghanistan, Yemen, Somalia and the Crimea region.
Orders to Brazil, India, South Africa, Nigeria, Indonesia, the Philippines, Argentina and Chile may take longer than our standard estimates or need extra customs processing.
These restrictions may change depending on carrier availability and customs conditions.
Damaged orders and returns
If your artwork arrives damaged, please let us know within 7 days of delivery. See our returns policy for full details.
Questions?
For any question about delivery, tracking or your order, contact us. You can also browse our fine art prints, framed wall art and canvas prints.
