FAQ
Your Questions, Answered Simply
What kinds of products do you sell?
We offer high-quality fine art and framed fine art prints, canvas and framed canvas prints. All physical products are printed by our trusted production partners and shipped directly to you.
Do you really offer free shipping everywhere?
Yes! We offer complimentary worldwide shipping on all physical products — including framed prints and canvases. There are a few exceptions, though, where we’re unable to ship due to legal or logistical reasons (see above).
What if I live in one of the restricted countries?
If your shipping address is in a region we can’t serve, we’ll cancel your order and issue a full refund — no questions asked.
Can I still order if I live in a country with known delays?
Yes, absolutely. We’ll dispatch your order as usual, but just keep in mind that delivery may take longer than expected. Customs processing times can vary, and any duties or import taxes are the buyer’s responsibility.
How do I know if my country is affected?
If you're unsure, just drop us a message via our contact page — we’re happy to check before you place your order.
Who prints and ships the canvas and fine art prints?
Our physical products are printed and shipped by a professional print partner to ensure museum-grade quality and reliable delivery.
Can I return or exchange my order?
Yes, we also accept returns for damaged or defective items. Please contact us within 14 days of delivery with a photo, and we’ll arrange a refund or replacement.
Can I get a custom size or colour?
Custom requests are welcome! If you need a specific size or format, feel free to send us a message before purchasing.
Will the colours match what I see on my screen?
Colours may vary slightly due to screen settings and print materials, but we aim for the most accurate representation possible.
What does the “total print size” include?
The total print size includes both the artwork itself and any optional border you’ve chosen. So if you add a border, the print will be larger than the artwork dimensions alone.
Why would I want a border on my print?
Borders make framing easier and more professional — especially if you're using a mount or mat. They also add a clean visual space around the artwork, letting it “breathe” on the wall.
How do I calculate the total size of a print with a border?
Here’s a simple way to figure it out:
- Start with the size of the artwork (e.g. 30 cm x 40 cm).
- Add the border size to each side.
For example, a 5 cm border means:
- 5 cm on the left + 5 cm on the right = 10 cm extra width
- 5 cm on the top + 5 cm on the bottom = 10 cm extra height
✅ So your total print size would be 40 cm x 50 cm.
Can you give an example in inches?
Absolutely! If your artwork is 12 in x 16 in, and you add a 0.5 in border all around:
- Total width = 12 + 0.5 (left) + 0.5 (right) = 13 in
- Total height = 16 + 0.5 (top) + 0.5 (bottom) = 17 in
✅ Final print size = 13 in x 17 in
Is the border printed or left blank?
Yes, the border is part of the printed image. It's printed as a clean, white (or slightly off-white) margin, depending on the paper tone, ready for framing.
What resolution are your prints?
All our physical prints are produced at 300 DPI (dots per inch), and a minimum of 15000 pixels on the longest side, which is ideal for large, crisp, high-quality fine art reproduction.
